Tuesday, May 25, 2010

How do I get out of my Sprint account without paying huge fee?

I've heard there's a way to call up and get out of paying huge fee. Anyone got any pointers?
How do I get out of my Sprint account without paying huge fee?
It's difficult, but if you can claim one of the following, they won't charge you the fee.





1. You moved recently, or you took a new job, where you do not get service. Keep in mind they can see your bill, so be careful with the "I moved" approach. New job they can't prove, however, and many times they will let you slide without any penalty.





2. A new charge has been added to your bill. This can be ANYTHING. An extra tax, a change in your plan, anything you didn't authorize yourself. If you find ANY discrepancy on your bill, you can cancel your service with no charge. There is a catch: Sprint used to have a 90 day bill dispute time frame, which I believe they recently changed to 30 days.





3. Your third option is to complain about the service since you signed on. Tell them how much better Verizon works on your street, they LOVE that. Either way, if you can convince them that you've always had problems with your service, but pay your bill on time, and just put up with it because you thought that just how it was, they'll let you out of the contract. This actually worked for a friend of mine who then switched to AT%26amp;T, who turned out to be worse, but that's another story.





If all else fails, and they won't let you out, tell them you want to cancel anyway. They will transfer you to a rep who will do almost anything to keep you as a customer. You could end up with a hefty credit, a better plan, a new phone, or who knows what they will throw at you. As a RadioShack associate, I once got a customer an over $700 CREDIT (not kidding) for what the customer called unfair overages. That was the most I've ever seen them bend.





I hope that at least helps and best of luck to you. It's not easy.

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