The Customer disconnected 300 of their 500 lines of service. The customer is unhappy with the sales rep,because he never returns his calls. The company had old phones that did not work , so that activated with another company
How do I respond to letter regarding an account that the customer has disconnected I want to win back?
they probably have a contract with new company, so you might have to wait a year or more to rebid the business
Reply:Why didn't you talk to the company, while he was a client to see how things were going?. He is gone for a year or two.
Reply:I would contact the customer and ask what you can do to win his/her business back? Ask what would make them happy - keep it simple...
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